01. How do I Order a Product?

To place an order, follow the steps & place your order through our Website or you can also place an order through our Official Facebook & Instagram at MORA Esclusivo or simply WhatsApp or Call us at 074 3484 447.

02. What Payment methods does MORA Clothing accept?

We offer a wide variety of Payment Methods to you!

Island-wide COD is available. You can purchase through our website and also payments can be done by using KOKO Pay, MINT Pay, credit or debit cards, as well as online bank transfers, and payment links.

03. Can the Order be Shipped to Multiple Addresses?

Sorry, but each order will only be sent to the designated location. If, however, you need to send a gift to a friend or family member, we will deliver it to any address you specify even without an invoice printed on it.

04. How do I know the size fits me?

On each product page, please click the link to the sizing chart. Please do not hesitate to get in touch with our customer service staff if you have any special inquiries.

05. How long does it take for the goods to be delivered?

Your order will be delivered promptly and safely within 3 – 5 working days, but packages shipped within City Limits will only take 2-3 working days.

06. What are the Deliver Charges?

Our standard delivery fee is Rs. 500 to City Limits & delivery charges vary for outstation deliveries. (North & East Areas)

07. What is the Period of Return Notice?

Within 7 working days of the purchase of the goods, exchanges can be made. Sending us a message asking to do an exchange requires using the same platform from where you placed your order. You will receive help from our Exchange Team with all the steps.

08. What is the Status of my Order?

We got your back! If there are any updates on the status of your order, we will email you as soon as such updates occur. If you have any issues regarding the status of your order please feel free to contact our hotline.

09. Can I Exchange my Order?

If you want to Exchange Goods, you will have to return the goods to us with the Invoice to the address we provide, within 3 DAYS, together with an image of the Receipt provided by the Post Office or Courier service to the Inbox. Please Contact our hotline for Customer Inquiries.

10. I received the wrong goods, what can I Do?

Despite our best efforts, occasionally the wrong goods are dispatched from our warehouses since we are only human. Our support team is on ready to help put things right, and we sincerely apologize for any trouble this may have caused. You can contact our support team for Customer Inquiries.

E-mail – [email protected]

Mobile / Whatsapp - +94 74 348 4447