Refund policy
Exchange Policy
We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start an exchange, send us a message through the same account you used to place your order at info@mora.lk or via our inbox.
How it works
Items that need to be exchanged should be delivered to us via Registered Post or Courier to the address we will provide. Once you've sent the item, share an image of the receipt from the Post Office or Courier service to our inbox. Once we receive your item, we'll let you know, and you will then have 5 days to confirm the size you'd like in exchange.
Exceptions
Exchanges are only accepted for size-related issues. If the size you need is not available, the item may be exchanged for a different style, though a new shipping charge will apply. Only one exchange per product is permitted. Items that have already been exchanged cannot be exchanged again.
Sale items
No exchanges or refunds on sale items.
Refunds
We will notify you once we've received and inspected your item, and let you know if the exchange was approved. If you have any questions, contact us at info@mora.lk.